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By purchasing our services, you agree to this Refund Policy. Service Nature We provide professional career services such as CV writing, coaching, and recruitment support. Fees are for the work performed and do not guarantee job placement, interviews, or visa approvals. Non-Refundable Cases Refunds are generally not provided once work has started or services have been delivered, including document preparation, coaching sessions, or recruitment assistance. No refunds will be issued due to unsuccessful job outcomes, missed appointments, or failure to provide required information. Cancellation If you cancel before work begins, you may be eligible for a refund, subject to an administrative fee. Partial Refunds In limited cases, partial refunds may be considered at our discretion, based on the work already completed. Service Issues If you are not satisfied, we encourage you to contact us. Where applicable, revisions or corrections will be provided before considering refunds. Duplicate or Unauthorised Payments Duplicate payments will be refunded after verification. Unauthorised transactions will be reviewed upon receiving supporting details. Refund Process Requests must be submitted in writing with proof of payment and reason for the request. Approved refunds are processed via the original payment method. Chargebacks We recommend contacting us before initiating a chargeback, as we may provide evidence of services delivered. Legal Rights This policy does not affect your statutory consumer rights under UK law. Updates We may update this policy at any time. The latest version will be available on our website. Contact For refund requests or queries, please contact us through our official website.

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By accessing our website or using our services, you agree to these Terms and Conditions. About Our Services E Resume Services Limited provides career support services including CV writing, LinkedIn optimisation, coaching, job search assistance, and recruitment support to improve employability. Eligibility You must be 18+ and provide accurate, complete information when using our services. Service Disclaimer We do not guarantee job placement, interviews, visa approvals, or employment outcomes. Hiring decisions are made solely by employers. Client Responsibilities You agree to provide truthful information, review delivered work, and cooperate throughout the service process. Fees & Payments Service fees must be paid as agreed before or during service delivery. Non-payment may result in service suspension. Revisions Reasonable revisions are provided within the agreed timeframe. Major changes after completion may incur additional charges. Liability We are not responsible for job rejections, employer decisions, visa outcomes, or indirect losses. Liability is limited to the amount paid for the service. Cancellations Cancellations are subject to our refund policy. We may refuse or terminate services in cases of non-payment, false information, or misconduct. Intellectual Property All website content belongs to us. Documents created for you are for personal use only. Third-Party Services We are not responsible for external websites, employers, or service providers. Data Protection Your data is handled in accordance with our Privacy Policy and applicable laws. Governing Law These Terms are governed by the laws of England and Wales. Updates We may update these Terms at any time. Continued use of our services means you accept the updated Terms. Contact For any queries, please contact us via our official website.

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At E Resume Services Limited, we are committed to providing fair, professional, and high-quality services. We take all complaints seriously and aim to resolve them promptly and transparently. Our Commitment We treat all clients with respect, handle complaints fairly, maintain confidentiality, and use feedback to improve our services. What Is a Complaint? A complaint is any expression of dissatisfaction regarding our services, communication, staff, or processes that requires a response. How to Submit a Complaint Complaints should be submitted in writing via our official website. Please include your name, contact details, a clear description of the issue, relevant dates, supporting documents, and your desired outcome. Process We aim to acknowledge complaints within 2 business days and provide a response within 10 business days after reviewing all relevant information. Possible Outcomes We may provide an explanation, correct errors, offer revisions, improve processes, or provide refunds where appropriate in line with our Refund Policy. Limitations Complaints will not be upheld where outcomes are beyond our control, such as job rejections, employer decisions, or visa refusals. Confidentiality All complaints are handled confidentially in accordance with our Privacy Policy and applicable data protection laws. Unacceptable Behaviour We expect respectful communication. Abusive or threatening behaviour may result in limited or terminated communication. Updates This policy may be updated from time to time, with the latest version available on our website. Contact For complaints or queries, please contact us through our official website.

E Resume Services Limited provides educational support, career coaching, and document preparation services. We do not guarantee employment, interviews, visa approvals, sponsorship, internships, admissions, or specific career outcomes. Success depends on multiple factors outside our control.